Faber India: Innovating Your Kitchen Experience with Premium Appliances
Overview
We provided services such as redesigning their existing website, customizing the homepage, collections, and product pages.
Objective
Transforming Faber India' Digital Presence for Enhanced Performance and Efficiency
The Challenges
Faber India website was hindering their growth due to several factors:
Outdated Technology: The website ran on Shopify 1.0, lacking access to critical features and updates essential for scalability.
Uninspiring Design: The website's design failed to resonate with Faber India brand identity, potentially impacting customer engagement.
Manual Processes: Inefficient CRM capabilities hampered order processing, leading to potential delays and customer frustration.
Limited Customization: Inability to offer custom size pricing limited catering to specific customer needs.
Our Solution
We implemented a multi-faceted solution to address Faber India challenges:
Shopify Upgrade: Migrated the website to Shopify 2.0, enabling access to the latest features and ensuring scalability for future expansion.
UI/UX Revamp: Designed a modern and user-friendly interface, aligning with Faber India brand image for an enhanced customer experience.
CRM Integration: Integrated a third-party CRM application to streamline order processing, improve customer relationship management, and boost operational efficiency.
Order Automation: Increased efficiency by integrating the "Shipway" app, automating the order fulfillment process.
Custom Size Pricing Calculator: Developed a custom in-house app to provide accurate, real-time price quotes based on individual customer specifications.
The Conclusion
Enhanced User Experience: The revamped UI/UX design resulted in a more engaging and user-friendly website, fostering increased customer satisfaction and retention.
Streamlined Operations: Integration of third-party CRM and order automation apps optimized order processing and logistics, enhancing operational efficiency.
Customization Capabilities: The custom size price calculator provides customers with personalized pricing quotes, catering to their unique requirements and preferences.
